Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

I ordered a pair of jeans from Diesel and they sent me a different branch of jeans. I only realized this after throwing away the packaging of the jeans and throwing the jeans into the washing machine.

When I pulled the jeans out, I realized they were of a different brand entirely. They looked very similar to Diesel jeans, so it was hard to notice unless looking at the label inside the jeans. I called customer service, sent them photos of the jeans and shipped the jeans back.

They told me they will not refund me since I no longer have the tag and plastic packaging that wrapped the jeans. It's pretty disgusting that I'm expected to lose money on a pair of jeans that isn't even the right brand when they are the ones who made the mistake in the first place.

Product or Service Mentioned: Diesel Shipping Service.

Reason of review: Poor customer service.

Monetary Loss: $159.

Preferred solution: Full refund.

I didn't like: Refund policy, Customer service, General policies, Shipping.

Company wrote 0 public responses to the review from Sep 15, 2017.
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